Refund Policy — GetSculpture

Every GetSculpture piece is custom-made to order. Here is exactly when you can get a refund and what we do if something goes wrong.

1. Before production: full refund

From the moment you order until you approve your 3D proof, you can cancel for a full refund, no questions asked. Email hello@getsculpture.com with your order number. Refunds go back to your original payment method, usually within 5–10 business days.

2. Approving the proof starts production

When you approve the 3D proof, production begins: your sculpture is 3D-printed and hand-painted for you alone. Because every piece is custom-made to order, we do not offer refunds, returns or exchanges once production has begun. Approving the proof confirms the design — likeness, pose and size — and, to the extent permitted by law, waives any cancellation or cooling-off right (including the EU 14-day right, which does not apply to personalised goods once production has started).

3. Likeness and hand-painted variation

Ask for changes before you approve — we adjust the 3D proof. A 100% likeness cannot be guaranteed; the approved proof is what we make. Small variations in color and finish are part of hand-painted work and are not defects.

4. Damaged, defective or not as approved

If your sculpture arrives damaged, has a production defect, or doesn't match the proof you approved, email us within 14 days of delivery with photos of the piece, the packaging and the shipping label. We repair or reprint it free of charge, including shipping. Where a repair or reprint is possible, we do not issue refunds. One free reprint per order.

5. Addresses and delivery

Please check your shipping address at checkout. Orders sent to an address entered incorrectly, or refused at delivery, cannot be refunded. Contact us right away if an address needs to change before shipping.

6. Questions

Write to hello@getsculpture.com with your order number. We answer within one business day.